Responsible Gaming

Gaming Should Be Entertainment

At Planet Ivy, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Betting should be fun and enjoyable, and you should only ever wager money that you can afford to lose.

If you find that your gambling is causing you distress or affecting your life negatively, please seek help immediately. Support is available, and recovery is possible.

Age Verification

Gambling in the UK is only legal for individuals aged 18 years and over. We are committed to preventing underage gambling and strictly enforce age verification on all transactions.

If you are under 18, or if you suspect someone under 18 is gambling, please do not proceed and report this to the relevant authorities.

Warning Signs of Problem Gambling

Do you recognise any of the following warning signs? If so, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with increasing amounts of money to get the same level of excitement
• Hiding your gambling activity or lying to family and friends about how much you gamble
• Neglecting work, school, family, or other important responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing anxiety, depression, or irritability when unable to gamble
• Unsuccessful attempts to cut down or control your gambling
• Using gambling as a way to escape problems or negative emotions
• Gambling with money intended for essential expenses (rent, bills, food)
• Feeling a compulsive urge to gamble despite negative consequences

If you recognise these signs in yourself or someone else, please reach out for support immediately.

Self-Help Tools and Betting Controls

Most UK-licensed betting operators, including bet365, offer responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the maximum amount you're willing to lose over a given period
• Bet Limits: Control the maximum size of individual bets you can place
• Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've wagered
• Time-Out (Cool-Off Period): Temporarily suspend your account for a period of time (typically 24 hours to several weeks) to take a break from gambling
• Self-Exclusion: Permanently or temporarily close your account to prevent yourself from gambling

We encourage you to use these tools to maintain control over your gambling. Set limits that reflect your personal circumstances and budget.

Support and Help Resources

If you or someone you know is struggling with problem gambling, professional help and support are available. Please reach out to one of the following organisations:

United Kingdom

• GamCare
  Free, confidential support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Register to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous
  Peer support and recovery meetings across the UK
  Helpline: 0330 094 0322
• National Problem Gambling Clinic
  NHS specialist treatment service
  Website: www.cnwl.nhs.uk

International Resources

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help, Reach Out Today

There is no shame in seeking help. Problem gambling is a treatable condition, and support is available 24/7. Whether you're concerned about your own gambling or that of a loved one, please contact one of the organisations listed above.

Your wellbeing is important to us. If you have a problem, please seek help immediately – it's the first step towards recovery.